vivo enhances support to customers

KATHMANDU: vivo, as a consumer-centric brand, through enhanced customer service, has been working for making this entire usage cycle easier to navigate for consumers. Since vivo’s inception in Nepal, the brand is committed to offering world-class technologies and top-notch services to consumers in the country. Guided by the Benfen philosophy of doing the right things at the right time, vivo strives to enrich and positively impact the lives of consumers. In an effort to advance integration into the Nepal consumer market, the brand has been guided by “More Local, More Global” approach, endeavouring to bring global technologies like 5G, Artificial Intelligence and Advanced Imaging Systems to local consumers. Moreover, it recognises the importance of local talent, culture, and customer preferences, and thus, has converged its efforts with several campaigns. As a brand, vivo has a close-knit relationship with its customers. All efforts, whether it be designing new products, or conducting research for advanced technologies, are geared towards enhancing the lives of their consumers. Every step of the way, customers have supported the brand, expressing their love and enthusiasm for their efforts. Thus, to ensure more accessibility for consumers, an extensive offline and online network of customer services has been established. With more than 1000 retail stores and four exclusive service centres, users can make the best of superior after-sales services. The business has strategically strengthened its customer connection in Nepal by reaching out to its customers nationally through its four branches in Kathmandu, Narayangadh, Pokhara, and Itahari. By overcoming geographical limitations, vivo has been offering multiple services to its loyal customers across the country. The service centres, which are equipped with cutting-edge facilities and equipment welcome customers to ensure a hassle-free shopping and after-sales service experience. The vivo Service Day, hosted from 27th day to the 29th day of every month, is an effort on vivo’s behalf to give back to their customers. The leading global smartphone company understands the importance of after-sale smartphone care, and thus, on this day, customers are assured free after-sales services such as cleaning, disinfecting, system recovery and software upgrades, 1-Hour flash repair, maintenance without labour charges and protective stickers. Moreover, the services provide a special 1-month replacement offer for customers on their newly purchased devices in case there is any hardware issue. Furthermore, customers can also claim warranty service/ policy provided with every new phone. vivo provides a 1-year warranty for the handset, six-month warranty on the accessories, three-month warranty on chargeable repair for every part, six-month warranty on accessories purchased from service centre and in addition customers can avail lifetime warranty on the software. READ ALSO:

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