inDrive launches premium 'Comfort' feature for enhanced ride experience

KATHMANDU: inDrive, a global mobility and urban services platform, has launched its 'inDrive Comfort' feature in Nepal, aimed at offering passengers a more comfortable and premium ride option. This initiative reflects inDrive’s commitment to continuously enhancing the user experience by providing flexible ride options that cater to diverse passenger needs and preferences.

The inDrive Comfort feature is designed to elevate the ride experience, providing passengers with access to a premium fleet of vehicles equipped with enhanced amenities and additional space. Comfort rides are tailored for those seeking to travel in style, with high-quality vehicles and top-rated drivers dedicated to providing superior service. Passengers in Nepal can now opt for inDrive Comfort rides for a more relaxing and convenient journey.

Avik Karmakar, Senior Marketing Manager for South Asia at inDrive, stated, “At inDrive, we are committed to providing ride options that meet our customers’ needs, whether for affordability, convenience or added comfort. The launch of inDrive Comfort rides is an exciting development for inDrive in Nepal. We are dedicated to offering tailored ride options that meet the specific needs of our users. With inDrive Comfort, passengers can look forward to a ride that is spacious, enjoyable, and fairly priced, while our driver partners gain more opportunities to provide top-notch service.”

The inDrive Comfort category ensures that all vehicles are in excellent condition and equipped with air conditioning for a pleasant journey, offering respite from Kathmandu's bustling traffic and climate. These vehicles are maintained to a high standard, providing passengers with a clean, smooth, and enjoyable ride.

The introduction of inDrive Comfort rides gives passengers an additional layer of choice, enabling them to select between standard rides and a premium inDrive Comfort experience based on their travel needs. This feature also benefits drivers who maintain high ratings and drive premium vehicles, offering them the opportunity to earn more through inDrive Comfort rides.

Pavit Nanda Anand, Asia Pacific Communications Lead at inDrive, added, “We’re giving both the driver and passenger the freedom to choose their own adventure. Are you willing to wait 10 minutes for a pickup in an EV car, or would you prefer a regular ride that's only two minutes away? We don't use any algorithms to set the marketplace. There are no surges, just a fully transparent model. We bring the freedom of choice and fairness to all users by putting rideshare terms back in the hands of both the passenger and driver.”

The inDrive app has been downloaded over 200 million times and was the second most downloaded mobility app in 2022 and 2023. In addition to ride-hailing, inDrive offers an expanding list of urban services, including intercity transportation, freight delivery, task assistance, and courier delivery.