Ncell launches VoWiFi service for enhanced call quality

KATHMANDU: Ncell has introduced a Voice over WiFi (VoWiFi) service, aiming to provide high-quality voice call services to its customers via WiFi internet. This initiative is part of Ncell’s ongoing efforts to offer access to new technologies for consumers.

The VoWiFi service allows customers to make clear HD voice calls, receive incoming calls, and send SMS using any reliable WiFi internet. Also known as WiFi calling, VoWiFi can be utilised in areas with weak mobile network signals, such as homes, large building basements, and remote locations. Currently, Ncell's VoWiFi service is available on iPhone 8 and later models.

One notable feature of this service is that there are no additional charges. According to Ncell, customers can use this service at the same cost as their existing voice and SMS services, thus remaining connected even in areas with poor mobile network coverage by leveraging extended network capabilities.

Similar to how 4G is essential for Voice over Long-Term Evolution (VoLTE) service, VoWiFi requires a reliable WiFi connection. A key benefit of this technology is its ability to automatically switch from VoWiFi to the mobile network when moving into an area with better mobile coverage, ensuring uninterrupted calls. This provides significant advantages for customers in regions with unstable and weak mobile networks.

According to Ncell, VoWiFi has been introduced as a complementary technology to 4G, offering services to customers in areas where mobile network issues exist, such as indoor locations and basements. Ncell plans to expand this service to other brands and models, including Samsung, Xiaomi, Oppo, and vivo, soon. The goal is to extend services to even more consumers. Ncell has expanded its 4G network to cover 94% of the country’s population, facilitating the use of both VoLTE and VoWiFi services.

Customers with mobile devices compatible with VoWiFi need to download the Ncell app and activate the service through it. After doing so, they can enjoy VoWiFi via any reliable WiFi connection.

Before activating the service, customers must ensure that both VoLTE and VoWiFi (or WiFi calling) are activated on their mobile devices. This involves going to the settings, selecting the mobile network, choosing the SIM card, and enabling VoWiFi or WiFi calling. If customers see VoWiFi or WiFi calling on their mobile, it means the VoWiFi service is active on their device. The process for activating VoWiFi and WiFi calling in mobile settings is the same for both Android and iOS.

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