Energy Ministry's hotline receives over 1,900 electricity complaints in 1 month

KATHMANDU: The hotline service (1151), launched by the Ministry of Energy, Water Resources and Irrigation (MoEWRI) to resolve electricity-related issues, has been effective.

The service was introduced to address issues such as delays in work, unnotified power cuts, irregular meter readings, and other inconveniences. It has received a significant number of complaints since its launch.

Minister for Energy, Water Resources and Irrigation, Dipak Khadka, directed officials to promptly address public complaints registered through the hotline.

According to Ram Krishna Poudel, a staff member of the hotline service, complaints are being resolved by informing the heads of relevant offices and distribution centres immediately upon receipt.

Between February 13 and March 13, a total of 1,902 complaints were registered via the hotline. Additionally, over 1,000 complaints were logged as of March 31. Most of the complaints concern power supply disruptions and low voltage.

Service recipients have also been using platforms such as Facebook and Viber to lodge complaints. Additional human resources have been deployed to ensure the effective handling of grievances.

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