KATHMANDU: vivo, the global smartphone brand, has been working hard to provide exceptional customer care. Every month from 27th to 29th, vivo offers unique discounts on accessories to clients as part of its customer-centric initiative 'vivo service day'. The company is touching the hearts of consumers and offering them the greatest solution at ease thanks to this effective project.
Customers can also opt for an array of free services and additional offers which include free smartphone servicing and cleaning, zero labour cost repair, 30-day exchange offers in case of hardware issues, free protective film, free OS update, and much more.
Moreover, customers can claim warranty service/ policy provided with every new phone. vivo provides a one-year warranty for the handset, six-month warranty on accessories, three-month warranty on chargeable repair for every part, 6 months warranty on accessories purchased from service centre, and in addition, customers can avail lifetime warranty on the software.
Customers are the biggest assets of every business and vivo Nepal has been upgrading its initiatives in an effort to continuously ensure customer satisfaction throughout. The brand believes that customer satisfaction plays a vital role, not just in retaining loyal customers but also in attracting new ones through positive word of mouth referrals and strong customer service portfolios. Hence, vivo constantly finds ways to upgrade and tailor our after-sale services by understanding our local customers’ needs and wants.
Michael, CEO, vivo Nepal said, “vivo works relentlessly as a customer-centric and responsible brand to ensure end-to-end customer safety and convenience to our beloved users while providing a hassle-free buying experience. Our consumers have responded positively to our initiatives in the past, and we are pleased to have been able to create a pleasant experience for vivo smartphone buyers in Nepal. We aim to deliver our products and services to consumers as quickly as possible and to resolve their queries at the earliest so that users can benefit from our meaningful, cutting-edge innovations and value-added services. vivo is here to support our customers through thick and thin and provide them with the best of experiences.”
The brand attempts to keep local consumers updated about the latest product introductions and features through its after-sales services, providing relevant information both before and after the purchase. The business has strategically strengthened the customer connect in Nepal by reaching out to its customers nationally through its four branches in Kathmandu, Narayanghat, Pokhara, and Itahari. By overcoming geographical limitations, vivo is able to offer its loyal customers across the country. The service centers, which are equipped with cutting-edge facilities and equipment welcome customers to ensure a hassle-free shopping and after-sales service experience.
As a consumer-centric brand, vivo strives to support its customers at every step of smartphone usage, with a special focus on after-sales services. Following the Benfen philosophy, vivo aims to support and empower consumers relying on smartphones for their work and businesses with ease of buying and provide them with seamless access to cutting edge technologies. The brand relies in supporting customers at every step of their smartphone journey, with a high emphasis on after-sales service.
vivo is a technology company that creates great products based on a design-driven value, with smart devices and intelligent services as its core. The company aims to build a bridge between humans and the digital world.
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Michael, CEO, vivo Nepal said, “vivo works relentlessly as a customer-centric and responsible brand to ensure end-to-end customer safety and convenience to our beloved users while providing a hassle-free buying experience. Our consumers have responded positively to our initiatives in the past, and we are pleased to have been able to create a pleasant experience for vivo smartphone buyers in Nepal. We aim to deliver our products and services to consumers as quickly as possible and to resolve their queries at the earliest so that users can benefit from our meaningful, cutting-edge innovations and value-added services. vivo is here to support our customers through thick and thin and provide them with the best of experiences.”
The brand attempts to keep local consumers updated about the latest product introductions and features through its after-sales services, providing relevant information both before and after the purchase. The business has strategically strengthened the customer connect in Nepal by reaching out to its customers nationally through its four branches in Kathmandu, Narayanghat, Pokhara, and Itahari. By overcoming geographical limitations, vivo is able to offer its loyal customers across the country. The service centers, which are equipped with cutting-edge facilities and equipment welcome customers to ensure a hassle-free shopping and after-sales service experience.
As a consumer-centric brand, vivo strives to support its customers at every step of smartphone usage, with a special focus on after-sales services. Following the Benfen philosophy, vivo aims to support and empower consumers relying on smartphones for their work and businesses with ease of buying and provide them with seamless access to cutting edge technologies. The brand relies in supporting customers at every step of their smartphone journey, with a high emphasis on after-sales service.
vivo is a technology company that creates great products based on a design-driven value, with smart devices and intelligent services as its core. The company aims to build a bridge between humans and the digital world.
READ ALSO:
Published Date: May 12, 2022, 12:00 am
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